The EPF have been internally articulating this concern and have crafted a plan that seeks to strategically re-position EPF as the key agency for the management of social security programs in the country.

The EPF recognizes that the key to growth and strategic repositioning is significantly increasing the confidence and comfort level of existing subscriber members on the one hand and the creation of a facilitating compliance environment on the other. Only a much higher comfort level amongst clients will lead to 'buy in' into the programs and the desired growth.

Currently the EPF delivers service to over 24 million subscriber members from its 260 geographical locations across the country. These are benefits in the nature of income replacement on account of superannuation. disability, job loss or death. Three programmes that presently provide such income replacement are the Employees’ Provident Fund Scheme, 1952, the Employees’ Deposit-Linked Insurance Scheme, 1976 and the Employees' Pension Scheme, 1995.

During the financial year 1999-2000, the business of the EPF Organisation included gaining compliance from 3.27 lakhs businesses in order to credit the accounts of 24.5 million subscribers. 39.04 lakh claims were settled against which Rs.5.571.36 crores were disbursed to members through separate cheques. Additionally the EPF Organisation issued 30.7 million annual statement of accounts to its members and paid monthly pension to 7.37 lakh pensioners.